THE RIGHTS OF RECIPIENTS OF HEALTH SERVICES

These rights, as defined by the provisions in force (Ministerial Decision A3d/G.P.οικ.10976, Government Gazette
662/B/02-03-2017), are the following:

1. Timely, safe and high quality health services proportionate to the capacities of the public health service delivery system.
2. Universal coverage of patients, in accordance with the law, the framework and the conditions set.
3. Provision of services with a focus on the patient and his/her particular needs.
4. Right to receive preventive services that improve quality and life expectancy and prevent the occurrence of disease.
5. Access to safe innovative procedures, including diagnostic procedures, according to the capabilities of the system.
6. Avoiding, as far as possible, physical and mental stress and suffering at every stage of examination, diagnosis, treatment and hospitalization.
7. Respect for the dignity, special needs and personality of the recipients of health services.
8. The provision of health services based on diagnostic and therapeutic protocols, based on equal and universal access, irrespective of race, color, national or ethnic origin, descent, religion or other beliefs, disability or chronic illness, age, marital or social status, sexual orientation, gender identity or gender characteristics and irrespective of the type of illness and the state of health of the recipient.
9. Informing the patient of his/her rights, medical condition, treatment options and informing him/her of the medical procedures and treatment to which he/she is subjected and the reasons for them.
10. The patient’s active participation in decision-making concerning his/her health, after being adequately informed.
11. The medical confidentiality, discretion and privacy required by medical ethics for each medical act, examination, diagnosis, treatment and hospitalization.
12. The observance of standards of courtesy and discretion in the provision of health services and the prevention of incidents of undignified and offensive behaviour.
13. Compliance with the conditions imposed by national, European and international law concerning the required information and consent of the patient to medical procedures and treatments.
14. Physical and moral remedy in case of violation of rights with the cooperation of all hospital services involved.
15. The confidentiality of his/her communication with the Office and the information exchanged with it.
16. The respect of the recipient’s privacy.
17. His/her equal and fair treatment by the hospital services.
18. The necessary support for the medical, nursing and administrative staff of hospitals in dealing with issues relating to the rights and treatment of recipients of health services.

THE OBLIGATIONS OF THE COMPANIONS

Observance of visiting hours and respect for the peace and quiet of patients.
Complying with the rules of operation of the hospital administration and departments.
The use of tobacco products, new tobacco products, electronic cigarettes, and smoking products is prohibited in the hospital premises and the canteen.
Keeping the area clean and respecting the property of the Hospital.
Cooperation with all those who toil daily for patients’ health.
Contributing chaperones to the Blood Donation Department’s efforts to meet the needs of blood donors.

USEFUL INFORMATION

At the time of admission, you must, in any request for the services of our hospital, provide your accurate information and submit your insurance booklet to the Department of the Secretariat of Outpatient Clinics.
If you need an escort outside visiting hours, please contact the Head of the Department to obtain a special card.
If you require an exclusive nurse, please contact the Head of Department.

Patients and companions, you are responsible for the safekeeping of your money and valuables.
There are hostels for patients and attendants.